[HeardIt]

If you read PayPal topics you would know lazy …

I did, those state 10 days, but my case has 20 days left on it. So I was a bit confused

People often confuse the dispute and claim.
You can escalate your dispute to a claim. The claim has a 10days response timer.

do you have to wait 24 hours before you can escalate it? I don't see an option on the dispute, and the live chat says it's already been escalated.

[Equilibrium]

I did, those state 10 days, but my case has 20 days left on it. So I was a bit confused

People often confuse the dispute and claim. 
You can escalate your dispute to a claim. The claim has a 10days response timer.

do you have to wait 24 hours before you can escalate it? I don't see an option on the dispute, and the live chat says it's already been escalated.

Just re read my reply man. 10 day limit for them to reply. I think majority of the time if say there's been an issue it goes straight to escalation. I have no idea how to even do the 1 lower.

[HeardIt]

People often confuse the dispute and claim. 
You can escalate your dispute to a claim. The claim has a 10days response timer.

do you have to wait 24 hours before you can escalate it? I don't see an option on the dispute, and the live chat says it's already been escalated.

Just re read my reply man. 10 day limit for them to reply. I think majority of the time if say there's been an issue it goes straight to escalation. I have no idea how to even do the 1 lower.

I did read your reply, the case is saying 20 days for them to respond not 10. but a claim says 10 days, so there has to be a way to escalate it somehow

[InternetRockStar]

This is a bump

Still trading information on DMS

Still Updating the thread

I sent you private message but still has no response.

I'm responding to all of my messages now on and off of the site send it through again because I do not see it on the site

[Equilibrium]

do you have to wait 24 hours before you can escalate it? I don't see an option on the dispute, and the live chat says it's already been escalated.

Just re read my reply man. 10 day limit for them to reply. I think majority of the time if say there's been an issue it goes straight to escalation. I have no idea how to even do the 1 lower.

I did read your reply, the case is saying 20 days for them to respond not 10. but a claim says 10 days, so there has to be a way to escalate it somehow

Surely it says estimated resolution time as 20 rather than time for them to respond

[deletedfromthis]

Hitting gpro for confirmation. Any tips from prior attempts? Thanks.

Place order claim EB dispute they shouldn't respond

Responded next day

[HeardIt]

Just re read my reply man. 10 day limit for them to reply. I think majority of the time if say there's been an issue it goes straight to escalation. I have no idea how to even do the 1 lower.

I did read your reply, the case is saying 20 days for them to respond not 10. but a claim says 10 days, so there has to be a way to escalate it somehow

Surely it says estimated resolution time as 20 rather than time for them to respond

yeah it does, I'm just stupid lol. so 10 days or 10 business days without a response and they'll close it automatically?

[InternetRockStar]

Hitting gpro for confirmation. Any tips from prior attempts? Thanks.

Place order claim EB dispute they shouldn't respond

Responded next day

You contacted GoPro or did you go straight to a claim? What did you claim what was the order amount where are you from roughly and what did they say?

[HeardIt]

Paypal are now asking me to provide 'Return Tracking Information', I think I may have submitted the wrong type of case to PP.


I chose 'I received an item or service that was different or not as described' when opening the dispute

[InternetRockStar]

Paypal are now asking me to provide 'Return Tracking Information', I think I may have submitted the wrong type of case to PP.


I chose 'I received an item or service that was different or not as described' when opening the dispute

You're going to have to use ftid now or send an empty envelope if you go that route