[nk2333]

I've read some earlier threads about wayfair but also read that they've tightened up lately, so i'm not really so sure if I can claim damaged goods.

I'm planning on SE-ing a barbecue grill (to a US address) that's about 45 lbs and $200 or less. I assume DNA would be possible but harder to pull off. Any other suggestions?

[nk2333]

any body have any ideas? was going to do wayfair but idk since they changed their policy

[InternetRockStar]

any body have any ideas?    was going to do wayfair but idk since they changed their policy

How did wayfair change their policy? What did the change on their policy

[Spatialize]

I've read some earlier threads about wayfair but also read that they've tightened up lately, so i'm not really so sure if I can claim damaged goods.

I'm planning on SE-ing a barbecue grill (to a  US address) that's about 45 lbs and $200 or less.  I assume DNA would be possible but harder to pull off.  Any other suggestions?

If you have to assemble it I heard of people photoshopping missing screw hoes into the item to claim that it was a manufacture defect

[Blazealways]

any body have any ideas?    was going to do wayfair but idk since they changed their policy

How did wayfair change their policy? What did the change on their policy

I recently SE’d Wayfair. Did the non-drilled holes trick.
They only offered to keep it with a 25% discount, or send it back with a prepaid label.

Told them I was a single older woman, no car to get the heavy box to the post office, etc. The most they offered was 50% refund to keep it, so I took it.

[InternetRockStar]

any body have any ideas?    was going to do wayfair but idk since they changed their policy

How did wayfair change their policy? What did the change on their policy

I recently SE’d Wayfair. Did the non-drilled holes trick.
They only offered to keep it with a 25% discount, or send it back with a prepaid label.

Told them I was a single older woman, no car to get the heavy box to the post office, etc. The most they offered was 50% refund to keep it, so I took it.

I think he was relying on you being an SE'r
I had a similar experience with another company where they were trying to get me to take a discount instead of a replacement I pressed the fuck out of them and long story shortly was able to give me a exception which I was told is very rare and I'm very lucky to get but best believe I hit them on my other addresses

[Blazealways]

How did wayfair change their policy? What did the change on their policy

I recently SE’d Wayfair. Did the non-drilled holes trick.
They only offered to keep it with a 25% discount, or send it back with a prepaid label.

Told them I was a single older woman, no car to get the heavy box to the post office, etc. The most they offered was 50% refund to keep it, so I took it.

I think he was relying on you being an SE'r
I had a similar experience with another company where they were trying to get me to take a discount instead of a replacement I pressed the fuck out of them and long story shortly was able to give me a exception which I was told is very rare and I'm very lucky to get but best believe I hit them on my other addresses

Maybe.. but I doubt it. We had 2 legit orders on the account.

I did a fantastic job photoshopping all the holes to be fully covered, emailed all the photos to their customer service claim section.

[InternetRockStar]

I recently SE’d Wayfair. Did the non-drilled holes trick.
They only offered to keep it with a 25% discount, or send it back with a prepaid label.

Told them I was a single older woman, no car to get the heavy box to the post office, etc. The most they offered was 50% refund to keep it, so I took it.

I think he was relying on you being an SE'r
I had a similar experience with another company where they were trying to get me to take a discount instead of a replacement I pressed the fuck out of them and long story shortly was able to give me a exception which I was told is very rare and I'm very lucky to get but best believe I hit them on my other addresses

Maybe.. but I doubt it. We had 2 legit orders on the account.

I did a fantastic job photoshopping all the holes to be fully covered, emailed all the photos to their customer service claim section.

Doesn't matter how good of a job you did they have been absolutely rinsed with that for example if a company is hit with EB thousands of times and you write out the best message possible and you take the best pictures possible they're going to try and reject you because they've just seen it so many times

[Blazealways]

I think he was relying on you being an SE'r
I had a similar experience with another company where they were trying to get me to take a discount instead of a replacement I pressed the fuck out of them and long story shortly was able to give me a exception which I was told is very rare and I'm very lucky to get but best believe I hit them on my other addresses

Maybe.. but I doubt it. We had 2 legit orders on the account.

I did a fantastic job photoshopping all the holes to be fully covered, emailed all the photos to their customer service claim section.

Doesn't matter how good of a job you did they have been absolutely rinsed with that for example if a company is hit with EB thousands of times and you write out the best message possible and you take the best pictures possible they're going to try and reject you because they've just seen it so many times

I don’t disagree…. But my point was that they’ve changed their policy. Not whether or not they think I was SE’ing.

[nk2333]

thank you all for the replies.