[mothered]

I do not have any news since mid-last week. Should i respond to their email?

Definitely.

If need be, repeat It every few days or so until an appropriate reply Is received.

[pxl_rip]

I do not have any news since mid-last week. Should i respond to their email?

Definitely.

If need be, repeat It every few days or so until an appropriate reply Is received.

Another email, another same answer that they waiting response from relevant department.
There is something I can say to make them faster?

[mothered]

Another email, another same answer that they waiting response from relevant department.
There is something I can say to make them faster?

They're not Ignoring your emails, which Is a positive sign that your claim Is being assessed.

Ask them If they have an estimated completion date and to serve as a reminder to speed things up, say that the Item Is needed for a gift. It doesn't matter whether It's a refund or replacement you're after.

[pxl_rip]

Another email, another same answer that they waiting response from relevant department.
There is something I can say to make them faster?

They're not Ignoring your emails, which Is a positive sign that your claim Is being assessed.

Ask them If they have an estimated completion date and to serve as a reminder to speed things up, say that the Item Is needed for a gift. It doesn't matter whether It's a refund or replacement you're after.

I already told it was a gift for a special occasion. I'll wait a little bit of time and recontact them repeating this concept.
I will keep you updated. Thank You as always, You give hope with your words!

[mothered]

I already told it was a gift for a special occasion. I'll wait a little bit of time and recontact them repeating this concept.

Sounds good.

I will keep you updated. Thank You as always, You give hope with your words!

You're very welcome, It's my pleasure to be of assistance.

[pxl_rip]

I already told it was a gift for a special occasion. I'll wait a little bit of time and recontact them repeating this concept.

Sounds good.

I will keep you updated. Thank You as always, You give hope with your words!

You're very welcome, It's my pleasure to be of assistance.

Sent two email during the past week and they always responding that the department hasn't completed investigation

[mothered]

I already told it was a gift for a special occasion. I'll wait a little bit of time and recontact them repeating this concept.

Sounds good.

I will keep you updated. Thank You as always, You give hope with your words!

You're very welcome, It's my pleasure to be of assistance.

Sent two email during the past week and they always responding that the department hasn't completed investigation

I don't recall the timing of your SE, so how long has the Investigation been In progress thus far?

[pxl_rip]

Sounds good.

You're very welcome, It's my pleasure to be of assistance.

Sent two email during the past week and they always responding that the department hasn't completed investigation

I don't recall the timing of your SE, so how long has the Investigation been In progress thus far?

It has been opened three weeks ago

[mothered]

Sent two email during the past week and they always responding that the department hasn't completed investigation

I don't recall the timing of your SE, so how long has the Investigation been In progress thus far?

It has been opened three weeks ago

The duration Is normal for complex Investigations.

Ask them what type of Issues they're experiencing, and an estimated time of completion.

[pxl_rip]

I don't recall the timing of your SE, so how long has the Investigation been In progress thus far?

It has been opened three weeks ago

The duration Is normal for complex Investigations.

Ask them what type of Issues they're experiencing, and an estimated time of completion.

They didnt answer three time to give an estimated time, and in one mail they told me they dont have any information about a damage in the transportation history.
Sorry for my english but i hope you get the point