[mothered]

Since they are taking so much time, in case the return window timeframe expire, can i still return it with some excuses?

It's no fault of your own that they've taken their time to assess the claim, so there should be no reason why you cannot return them.

[pxl_rip]

Since they are taking so much time, in case the return window timeframe expire, can i still return it with some excuses?

It's no fault of your own that they've taken their time to assess the claim, so there should be no reason why you cannot return them.

There's something i'm non understanding sorry.
If suddendly i 'find' the missing object and we are out of return expiry date, is it my fault?

[mothered]

If suddendly i 'find' the missing object and we are out of return expiry date, is it my fault?

They're at fault for taking so long with the Investigation.

[pxl_rip]

If suddendly i 'find' the missing object and we are out of return expiry date, is it my fault?

They're at fault for taking so long with the Investigation.

Still no news from them. I've written an email asking where the claim stands but they answered me that the rep is still waiting for an answer from the relevant department. I'm losing hope.

[lucky1609]

Hi Folks

anyone doing SE in Spain ?

[mothered]

Still no news from them. I've written an email asking where the claim stands but they answered me that the rep is still waiting for an answer from the relevant department. I'm losing hope.

Do not lose hope.

I've personally experienced a 3 month Investigation, which ended up In a refund. Keep pushing them.

[pxl_rip]

Still no news from them. I've written an email asking where the claim stands but they answered me that the rep is still waiting for an answer from the relevant department. I'm losing hope.

Do not lose hope.

I've personally experienced a 3 month Investigation, which ended up In a refund. Keep pushing them.

Nice to hear. I will keep you always updated, thank you so much for the support.
I already asked if contacting often them in chat can improve the outcome and you answered me but may i ask if doing so could compromise the outcome? I truly want to spam them ahah

[ahti]

Hi Folks

anyone doing SE in Spain ?

Im interested in Spain to. If you hear something or test something let me know. Got lots of drops there.
Spain shipping is good, they call always before comming, they can deliver anywhere you ask not far from the drop address, usually signature is not needed.
Cant tell if OTP is used on Amazon and such, but for regular shippments they dont use it. Atleast they didnt few months back.

[mothered]

I will keep you always updated, thank you so much for the support.

It's my pleasure.

I already asked if contacting often them in chat can improve the outcome and you answered me but may i ask if doing so could compromise the outcome? I truly want to spam them ahah

Obviously don't bombard them with spam-like messages.

If they're contacted within reason, It will not have a negative Impact on your claim.

[pxl_rip]

I will keep you always updated, thank you so much for the support.

It's my pleasure.

I already asked if contacting often them in chat can improve the outcome and you answered me but may i ask if doing so could compromise the outcome? I truly want to spam them ahah

Obviously don't bombard them with spam-like messages.

If they're contacted within reason, It will not have a negative Impact on your claim.

I do not have any news since mid-last week. Should i respond to their email?