[Insurrection]

Hey guys, this is my 1st attempt to SE a supplement corporation. I will be going for BSN Syntha-6 protein. Below is what I sent.

"Hi, I recently took a scoop of my protein powder and later during the night I got sick. My stomach did not respond well and I had to call out of work for the next few days. I'm just very surprised because I have had always used Syntha-6 in the past as my main supplement for protein powder and never had this issue. I'm just wondering as to what is going and that you guys can help me with this. Thanks"

They then responded with this.

"Thank you for choosing BSN and sorry to hear you are not satisfied with your purchase. We take claims such as these very seriously since we have the highest of quality controls in place. At your earliest convenience, please provide us with the following information so that we may have our Quality Assurance department fully investigate the retained sample of this lot in question.



Product Name:

Flavor:

Size:

Expiration Date (e.g. EXP 09/12):

Time Stamp (e.g.13:21):

Last 5 digits of the barcode (05214):

Batch/Lot Number (e.g. 0000753621):



Where the product was purchased:

Where the product was stored (Room Temperature, Refrigerator, Freezer):

Have you purchased this product before? Yes/No (If yes, how often?):

When was this product purchased:

When was this product opened:

How long after mixing was the product sitting before consumption?:



Full description of problem with the product, describe the Symptoms (ex. headache, upset stomach):



Your information:

Physical Address

Best daytime phone number where you can be reached.



Is the product being taken as a meal replacement? (Yes/No):



Did the symptoms subside when product use ended? (Yes/No):



Did the symptoms appear every time you took the product or were they intermittent? (Constant/Intermittent)



Have you suffered from these symptoms, or similar symptoms, with any other product or types of product in the past? (Yes/No; if yes please describe):



Did you seek Medical attention? (Yes/No; If Yes, what kind of treatment was administered):



Do you have any allergies? (Yes/No; If Yes, list the allergies):



How many times a day did you take this product?



When did you take this product?



How much did you take each time?



Was the product taken Before Meal, During Meal, After Meal, or Separate time of day?



Are you taking any other supplements or medications? (Yes/No; if yes, please list specific dosage amount and times taken daily)"

I will search online or in store for information
in regards to the batch/lot code, expiration date, time stamp, last 5 digits of a bar code. I will fill out the name, size and flavor. Can someone more experienced help me fill out the rest to ensure a rate of greater success? Thanks.

[ganc]

In haven't had luck SE'ing the companies directly. They all send me exactly that, then once fully filled out, do a lengthy 'quality assurance' procedure, after which they say that their retained sample they tested was fine and thats it lol

Ive had better luck by going for retailers that sell the supplement directly, but I'd say that with persistence and the right approach companies themselves are possible. Maybe try calling up.

[Insurrection]

In haven't had luck SE'ing the companies directly. They all send me exactly that, then once fully filled out, do a lengthy 'quality assurance' procedure, after which they say that their retained sample they tested was fine and thats it lol

Ive had better luck by going for retailers that sell the supplement directly, but I'd say that with persistence and the right approach companies themselves are possible. Maybe try calling up.

How would I go to retailers that sell the product if I havent bought any product from them, therefore an order number wouldnt exist for them to proceed with a replacement.

I will try calling the company directly and take a more aggressive approach. Maybe I should buy the product and then SE it through the phone and once a replacement is on the way, return it?

[ganc]

In haven't had luck SE'ing the companies directly. They all send me exactly that, then once fully filled out, do a lengthy 'quality assurance' procedure, after which they say that their retained sample they tested was fine and thats it lol

Ive had better luck by going for retailers that sell the supplement directly, but I'd say that with persistence and the right approach companies themselves are possible. Maybe try calling up.

How would I go to retailers that sell the product if I havent bought any product from them, therefore an order number wouldnt exist for them to proceed with a replacement.

I will try calling the company directly and take a more aggressive approach. Maybe I should buy the product and then SE it through the phone and once a replacement is on the way, return it?

For the retailers directly you would have to buy the supplement, but a benefit is that its really easy to SE with 'felt extremely sick'.

If you mean buying it in person, then SEing the company that wouldn't really be of benefit since you can always just take a photo of the batch number etc.. in the store. But i'd be interested to see if calling up the manufacturers makes a difference, keep us updated.