[chiga]

Hey guys, as the title states I am doing my first DNA on my own from Rhinoshield.io for some cases and screen protectors that equal about $90 or so and the items ship from china. So I waited until the day after the package arrived and told them that it says it’s delivered but I haven’t received my package yet. They told me to check with post office neighbors etc. to see if it could be anywhere else, I said I did not have any luck. Now they are asking what the post office told me and for my address so they can open an investigation… where should I go from here?

[mothered]

They told me to check with post office neighbors etc. to see if it could be anywhere else

That's good.

They believe your story, which means they have no evidence to decline your claim at this stage.

Now they are asking what the post office told me and for my address so they can open an investigation… where should I go from here?

Comply with their request.

[chiga]

Comply with their request.

What should I say the post office told me?

[mothered]

What should I say the post office told me?

Your only concern Is this:

I waited until the day after the package arrived and told them that it says it’s delivered but I haven’t received my package yet.

As such, tell them the post office said the package was sent. It doesn't change what you're claiming about not receiving It.

[chiga]

Update: I got them to send a replacement as they said they do not do refunds, so I will just return the new items when they come in

[mothered]

Update: I got them to send a replacement as they said they do not do refunds, so I will just return the new items when they come in

What Items are you referring to?

[Besalynus]

Update: I got them to send a replacement as they said they do not do refunds, so I will just return the new items when they come in

Are you returning something again? And why?

[mothered]

Update: I got them to send a replacement as they said they do not do refunds, so I will just return the new items when they come in

Are you returning something again?

Precisely what I'm questioning In my previous post.

I don't understand the relation between the DNA and the Items to be returned.

[chiga]

Update: I got them to send a replacement as they said they do not do refunds, so I will just return the new items when they come in

Are you returning something again?

Precisely what I'm questioning In my previous post.

I don't understand the relation between the DNA and the Items to be returned.

I told them the items never arrived, so they are sending me a new shipment of the items I “never received”. So I will be returning those items to get my refund.

[mothered]

I told them the items never arrived, so they are sending me a new shipment of the items I “never received”. So I will be returning those items to get my refund.

Understood.

Thanks for clarifying It.