[stealthysnake88]

Cant even get a order through with meta it keeps cancelling.
Anyone know why this is happening and how to fix it ?

[mothered]

Cant even get a order through with meta it keeps cancelling.

What's the reason for the cancellation?

[Endeavor]

Not to sound like a conspiracy is happening but the are a few guests viewing this thread how do we not know they are reps from companies such as meta

The main thread has been up for months, and the method still works
Even if they read it, they can't deny a claim to a legit customer, better risk a small loss than an unhappy customer
Plus, again, their real gain is in your data + your app purchases, not the device itself which is probably sold at a loss already

If it doesn't work, we return it for real. Simple as that

[InternetRockStar]

Two including this one

First was dna. They actually delivered it to the wrong place

This claim was was the second and I used EB I made the mistake of performing this wrong of course but that is the only ever claims I have made.

I have never did anything in the past with meta nor has anyone at this address.

In that case, tell them to justify why a measly 2 claims for missing goods has Interfered with your rights for a refund/replacement.

It certainly doesn't deem a high volume of claims.

Am I stuck with this headset now or worst case scenario could I mysteriously find it and return it?

See how they respond to my question above.

I asked them to justify the denying of my claim and formally questioned why I'm being screwed over for things that are out of my control and they respond with this

"Thanks for getting back to us and for letting us know your problems. I am very happy to help get this straightened out.

The multiple orders shipped to your address that have reported as empty boxes or unsuccessful deliveries we are referring to are your original and the replacement orders.

Again, we won’t be able to issue a refund or replacement for this claim as this is a serious issue that needs to be handled by your local authorities.


If they would like to get in touch with Meta Store Support to work with our security team, please have them contact us through their official government email."

Still trying to press them on it but they're not directly answering the questions

[mothered]

I asked them to justify the denying of my claim and formally questioned why I'm being screwed over for things that are out of my control  and they respond with this

"Thanks for getting back to us and for letting us know your problems. I am very happy to help get this straightened out.

The multiple orders shipped to your address that have reported as empty boxes or unsuccessful deliveries we are referring to are your original and the replacement orders.

Again, we won’t be able to issue a refund or replacement for this claim as this is a serious issue that needs to be handled by your local authorities.


If they would like to get in touch with Meta Store Support to work with our security team, please have them contact us through their official government email."

I won't bother to comment on such nonsense.

Still trying to press them on it but they're not directly answering the questions

Have you requested an escalation at any point?

[InternetRockStar]

I asked them to justify the denying of my claim and formally questioned why I'm being screwed over for things that are out of my control  and they respond with this

"Thanks for getting back to us and for letting us know your problems. I am very happy to help get this straightened out.

The multiple orders shipped to your address that have reported as empty boxes or unsuccessful deliveries we are referring to are your original and the replacement orders.

Again, we won’t be able to issue a refund or replacement for this claim as this is a serious issue that needs to be handled by your local authorities.


If they would like to get in touch with Meta Store Support to work with our security team, please have them contact us through their official government email."

I won't bother to comment on such nonsense.

Still trying to press them on it but they're not directly answering the questions

Have you requested an escalation at any point?

I'm not sure. I did ask to speak to a supervisor but it was brushed off. I have not
directly/Specifically used the word escalation though.

I'm going to write them An email now and contact them via chat/call later what do you think I should include?

By the sounds of it they have not found anything in the investigation to contradict what I am saying but instead denying my claim based off the fact that this would be the 2nd product I've received.

Again thanks for all your help here I really appreciate it.

[mothered]

I'm going to write them  An email now and contact them via chat/call later what do you think I should include?

You've answered your own question. Include what you've stated below, with emphasis on declining your claim based on a couple of products you've claimed missing.

By the sounds of it they have not found anything  in the investigation to contradict what I am saying but instead denying my claim based off the fact that this would be the 2nd product I've received.

Again thanks for all your help here I really appreciate it.

You're most welcome.

[InternetRockStar]

I'm going to write them  An email now and contact them via chat/call later what do you think I should include?

You've answered your own question. Include what you've stated below, with emphasis on declining your claim based on a couple of products you've claimed missing.

By the sounds of it they have not found anything  in the investigation to contradict what I am saying but instead denying my claim based off the fact that this would be the 2nd product I've received.

Again thanks for all your help here I really appreciate it.

You're most welcome.

Got it. I'll update you later

[mothered]

I'm going to write them  An email now and contact them via chat/call later what do you think I should include?

You've answered your own question. Include what you've stated below, with emphasis on declining your claim based on a couple of products you've claimed missing.

By the sounds of it they have not found anything  in the investigation to contradict what I am saying but instead denying my claim based off the fact that this would be the 2nd product I've received.

Again thanks for all your help here I really appreciate it.

You're most welcome.

Got it. I'll update you later

I shall await.

[stealthysnake88]

Cant even get a order through with meta it keeps cancelling.

What's the reason for the cancellation?

Not sure but it eventually worked.

---

I asked them to justify the denying of my claim and formally questioned why I'm being screwed over for things that are out of my control  and they respond with this

"Thanks for getting back to us and for letting us know your problems. I am very happy to help get this straightened out.

The multiple orders shipped to your address that have reported as empty boxes or unsuccessful deliveries we are referring to are your original and the replacement orders.

Again, we won’t be able to issue a refund or replacement for this claim as this is a serious issue that needs to be handled by your local authorities.


If they would like to get in touch with Meta Store Support to work with our security team, please have them contact us through their official government email."

I won't bother to comment on such nonsense.

Still trying to press them on it but they're not directly answering the questions

Have you requested an escalation at any point?

I'm not sure. I did ask to speak to a supervisor but it was brushed off. I have not
directly/Specifically used the word escalation though.

I'm going to write them  An email now and contact them via chat/call later what do you think I should include?

By the sounds of it they have not found anything  in the investigation to contradict what I am saying but instead denying my claim based off the fact that this would be the 2nd product I've received.

Again thanks for all your help here I really appreciate it.

Did you do dna then eb?