[K03NT3S31N]

I wanted to say if the faulty item method works with the sn method

That's what the serial number method Is based on - claiming the Item Is faulty under warranty, and receiving a replacement.

Excactly this ^.

[Ordnael92]

Beware, I receintly had trouble with Dyson. They insisted on me returning the device (a V15 motor) and didn't budge when I claimed I had disposed of it. "Too bad, you should've contacted us rather than tossing it away, no matter if it was catching on fire and coud've burnt your house down lol", that kinda was their reply on phone.

[stealthysnake88]

Beware, I receintly had trouble with Dyson. They insisted on me returning the device (a V15 motor) and didn't budge when I claimed I had disposed of it. "Too bad, you should've contacted us rather than tossing it away, no matter if it was catching on fire and coud've burnt your house down lol", that kinda was their reply on phone.

What a joke

[Troubilshow]

Beware, I receintly had trouble with Dyson. They insisted on me returning the device (a V15 motor) and didn't budge when I claimed I had disposed of it. "Too bad, you should've contacted us rather than tossing it away, no matter if it was catching on fire and coud've burnt your house down lol", that kinda was their reply on phone.

It becomes hard ahah, in this case it is necessary to make boxing or disappearing ink I imagine

[BetterThings2]

Beware, I receintly had trouble with Dyson. They insisted on me returning the device (a V15 motor) and didn't budge when I claimed I had disposed of it. "Too bad, you should've contacted us rather than tossing it away, no matter if it was catching on fire and coud've burnt your house down lol", that kinda was their reply on phone.

I wonder if threatning legal action against them would make them budge? Like they are acting in bad faith by stating I should not have disposed of a dangerous item that had the potential to cause serious harm.

[mothered]

I wonder if threatning legal action against them would make them budge?  Like they are acting in bad faith by stating I should not have disposed of a dangerous item that had the potential to cause serious harm.

Like they are acting in bad faith by stating I should not have disposed of a dangerous item that had the potential to cause serious harm.

^ This.

Are you supposed to hang on to a defective Item that has the potential to cause personal Injury, just to satisfy Dyson's needs?

[Ordnael92]

I wonder if threatning legal action against them would make them budge?  Like they are acting in bad faith by stating I should not have disposed of a dangerous item that had the potential to cause serious harm.

Like they are acting in bad faith by stating I should not have disposed of a dangerous item that had the potential to cause serious harm.

^ This.

Are you supposed to hang on to a defective Item that has the potential to cause personal Injury, just to satisfy Dyson's needs?

Their answer to that was something like "just how you put the motor outside waiting for the trash guys to come and collect it, you could've put it outside for us to come and collect it".
In the absence of the motor, their only way of coming to my aid would've been with me providing a POP and them giving me a nice discount code for the shop... yeah, sure, I told them, as if I'd ever buy from you again after such an awesome customer service experience!

[mothered]

Their answer to that was something like "just how you put the motor outside waiting for the trash guys to come and collect it, you could've put it outside for us to come and collect it".

Nice try.

You didn't wait for anyone to come and collect It - It's a defective/dangerous product and you couldn't take the risk of It sitting anywhere near your home, hence It was Immediately disposed of at a nearby waste department.

[Ordnael92]

Their answer to that was something like "just how you put the motor outside waiting for the trash guys to come and collect it, you could've put it outside for us to come and collect it".

Nice try.

You didn't wait for anyone to come and collect It - It's a defective/dangerous product and you couldn't take the risk of It sitting anywhere near your home, hence It was Immediately disposed of at a nearby waste department.

I had them reopen my claim, even though a few weeks had passed since my last communication with them (I told'em I was away on a business trip abroad).
The phone operator was waaaay more understanding than the one I had dealt with before, said things like "in no way will Dyson allow one of its users to be left unserviced like this".
But they now want a POP. I could easily forge one, I know, but... does somebody know whether they conduct thorough investigations on them to prove whether they're real or not? I wouldn't want to fu$£ my claim up at this point just because of a forged POP.

[mothered]

But they now want a POP. I could easily forge one, I know, but... does somebody know whether they conduct thorough investigations on them to prove whether they're real or not?

For the most part, they do verify POPs.