[nephele]

Hello guys.

I successfully SE'd Logitech using SN and POP I got from online and got a replacement for "my non-functional mouse". The mouse is going to arrive soon, and I was thinking if I should use DNA on that as well, by giving a false signature? Or is that a bit too much? Carrier is UPS.

Thank you all for answering.

[mothered]

In other words, you're planning to double dip.

It's a little more difficult as opposed to a standard SE, but It can still well and truly succeed.

The mouse is going to arrive soon

What's the exact weight of the mouse?

if I should use DNA on that as well, by giving a false signature?

If only a signature Is required on delivery, the DNA Is good to go.

[nephele]

In other words, you're planning to double dip.

It's a little more difficult as opposed to a standard SE, but It can still well and truly succeed.

The mouse is going to arrive soon

What's the exact weight of the mouse?

Unsure, but Google tells me the mouse without package weighs 80g.

if I should use DNA on that as well, by giving a false signature?

If only a signature Is required on delivery, the DNA Is good to go.

That's what I was thinking. If only signature is required, imma fake sign it and go for DNA

[mothered]

Unsure, but Google tells me the mouse without package weighs 80g.

If that's the case, you can use the EB/missing Item method.

If only signature is required, imma fake sign it and go for DNA

Be sure the fake signature Is somewhat legible (readable).

As such, when It's checked, It will not correspond with your name hence "you" did not sign the delivery.

[sully.muh]

[quote="nephele" pid='1100193' dateline='1651936274']
Unsure, but Google tells me the mouse without package weighs 80g.

If that's the case, you can use the EB/missing Item method.

No no no do not use the EB method on a replacement as I did the same thing and when it arrived I told them the box was sealed but when I opened it, there was no mouse present inside ( my mouse weighed 60g). Anyways, they investigated for so long and I kept pushing them but they just didn't believe that could happen and ended the investigation. Tried to speak to the senior team but they cut me off everytime so its not worth it however you could DNA it but its not worth creating an investigation with UPS for an item that's worth less than 100.

[mothered]

No no no do not use the EB method on a replacement

I've done It many times without fail.

when it arrived I told them the box was sealed but when I opened it, there was no mouse present inside ( my mouse weighed 60g). Anyways, they investigated for so long and I kept pushing them but they just didn't believe that could happen and ended the investigation.

What evidence did they provide, to justify that their Investigation was conclusively In support of their decision to decline the claim?

Tried to speak to the senior team but they cut me off everytime

That's very poor management.

You have every right to escalate the claim, hence you should've pushed the Issue, rather than accept defeat. As you can see, there are many reasons responsible for the declined claim - and not the method Itself.