[ajx]

Hello forum users,

I am currently attempting to SE a Mac mini. I ordered this on 4 August and it was delivered on 12 August. I requested a refund from the seller and they responded with a generated message two days later and I haven’t heard anything since. So then I contacted Amazon support on 16 August and requested a refund. I told them that the package never arrived after avoiding a signature. They emailed me back and said that they would make a decision within a week. It will be a week tomorrow and I still haven’t heard anything. I chatted with an Amazon support employee on 21 August who told me that I would receive a refund within 24 hours and when I chatted with another employee today, 22 August, they told me that I would need to wait 1-2 weeks for them to make a decision.

It seems clear to me that they're not going to process a refund anytime soon but I could be wrong. The reps are not helpful at all and are just giving me useless generic answers that don't even align with what the last one said. Should I charge back? There is no evidence that the package was delivered whatsoever so I'm confident Amazon can't do anything.

What do you guys think?

[K03NT3S31N]

Dont do a chargeback yet - you can do so at any time.
Do you have records of the chat from the 21st were you've been promised a refund?

Go and call / chat with them again. Say that one rep said you'll get your refund and that 1 week is over. Also ask to escalate the claim.

[Nabeshin]

Keep pushing them, act like a seriously concerned customer, that's always the most important part
Someone who lost $1200 wouldn't just give up easily, hell, I'd contact them twice a day for a reply

[mothered]

I chatted with an Amazon support employee on 21 August who told me that I would receive a refund within 24 hours

^ Do you have a record of the conversation?

The reps are not helpful at all and are just giving me useless generic answers that don't even align

What were their exact replies?

Should I charge back?

No.

Your claim Is still active, hence there's every chance It will succeed.

There is no evidence that the package was delivered whatsoever so I'm confident Amazon can't do anything.

Then why are you thinking of a chargeback?