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+--- Thread: Chargeback? - Amazon MAC Mini (/Thread-Chargeback-Amazon-MAC-Mini)
Chargeback? - Amazon MAC Mini - ajx - 08-23-2022
Hello forum users,
I am currently attempting to SE a Mac mini. I ordered this on 4 August and it was delivered on 12 August. I requested a refund from the seller and they responded with a generated message two days later and I haven’t heard anything since. So then I contacted Amazon support on 16 August and requested a refund. I told them that the package never arrived after avoiding a signature. They emailed me back and said that they would make a decision within a week. It will be a week tomorrow and I still haven’t heard anything. I chatted with an Amazon support employee on 21 August who told me that I would receive a refund within 24 hours and when I chatted with another employee today, 22 August, they told me that I would need to wait 1-2 weeks for them to make a decision.
It seems clear to me that they're not going to process a refund anytime soon but I could be wrong. The reps are not helpful at all and are just giving me useless generic answers that don't even align with what the last one said. Should I charge back? There is no evidence that the package was delivered whatsoever so I'm confident Amazon can't do anything.
What do you guys think?
RE: Chargeback? - Amazon MAC Mini - K03NT3S31N - 08-23-2022
Dont do a chargeback yet - you can do so at any time.
Do you have records of the chat from the 21st were you've been promised a refund?
Go and call / chat with them again. Say that one rep said you'll get your refund and that 1 week is over. Also ask to escalate the claim.
RE: Chargeback? - Amazon MAC Mini - Nabeshin - 08-23-2022
Keep pushing them, act like a seriously concerned customer, that's always the most important part
Someone who lost $1200 wouldn't just give up easily, hell, I'd contact them twice a day for a reply
RE: Chargeback? - Amazon MAC Mini - mothered - 08-23-2022
Quote:I chatted with an Amazon support employee on 21 August who told me that I would receive a refund within 24 hours^ Do you have a record of the conversation?
Quote:The reps are not helpful at all and are just giving me useless generic answers that don't even alignWhat were their exact replies?
Quote:Should I charge back?No.
Your claim Is still active, hence there's every chance It will succeed.
Quote:There is no evidence that the package was delivered whatsoever so I'm confident Amazon can't do anything.Then why are you thinking of a chargeback?