Three Years of Service
Posts: 218
Threads: 31
COSTCO HELP URGENT 12-29-2023, 11:25 PM
#1
Hey guys so i ordered a $1200 macbook from Costco canada. I was just gonna use it regularly and not SE it as I have heard costco was difficult and apple products even harder. To my surprise when I came home, the MacBook was just on my front step no photo and no signature. Perfect for DNA. Would you guys suggest I go through with this? I have also heard talks about rebills though I'm not sure what that means. If the Se is successful how can they charge you again? Any help would be greatly appreciated thanks!
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Four Years of Service
Posts: 333
Threads: 13
RE: COSTCO HELP URGENT 12-29-2023, 11:48 PM
#3
I wouldn't risk Costco honestly.
Do you know if Costco is responsible for stolen shipments? A lot of companies now a days aren't covering DNA at all anymore.
No sig and no photo is good, but not sure.
Worst case you can keep/return to costco. Sounds like you were gonna keep it anyway, so why not try? Worst that can happen is they deny youir claim.
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Three Years of Service
Posts: 181
Threads: 0
RE: COSTCO HELP URGENT 12-30-2023, 12:37 AM
#5
No signature is not a guaranteed refund for some companies. They go by gps/proof of delivery (photo etc). They can't just refund right away when customer claims this with the rise of these kind of "issues".
You can try your luck if they stated signature required on order confirmation/tracking. What courier did they use?
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Eight Years of Service
Posts: 86
Threads: 3
RE: COSTCO HELP URGENT 12-31-2023, 10:23 PM
#7
if you live in Canada, the law is clear: companies are responsible for delivering packages until you receive them in person
also, companies in Canada are not allowed to rebill credit cards, as this is a prohibited practice.