[maddylok]

I'm trying to do a replacement on a hardware company for a tool.
Told them the motor smoked and it caught fire and I had to use an extinguisher on it.
I sent them proof of purchase (via amazon) and the serial number.
I am pretty sure they will want me to return it for a replacement, is there anyway I can get out of sending it back?
Say the shipping service said it was hazardous material so they couldn't ship it?
If it comes down to worse then i'll do FTIDv3 to a nearby address for the return.

[maddylok]

welp nvm, they told me to take the item to a service center will be a fail

[andrew1774]

I'm trying to do a replacement on a hardware company for a tool.
Told them the motor smoked and it caught fire and I had to use an extinguisher on it.
I sent them proof of purchase (via amazon) and the serial number.
I am pretty sure they will want me to return it for a replacement, is there anyway I can get out of sending it back?
Say the shipping service said it was hazardous material so they couldn't ship it?
If it comes down to worse then i'll do FTIDv3 to a nearby address for the return.

Since you've told that it was smoking and burned they will ask you to return it 100%%%%

[dohali8720]

they don't care about cost of replacement unit when you mention something crazy like fire, they're concerned with a defect that might exist in their production line and want to check it out for a possible recall, it's manufacturers biggest nightmare.

[maddylok]

they don't care about cost of replacement unit when you mention something crazy like fire, they're concerned with a defect that might exist in their production line and want to check it out for a possible recall, it's manufacturers biggest nightmare.

so is there any redemption for this? i'm sure they will want a nearby service center to try to fix it before replacing it

---

new update, i recalled the company and got another representative.
this woman is now sending me a part to replace in my machine (that i do not actually own) and see if it fixes the problem
I think once I say it didn't fix the problem they would either mail me a new one to get it exchanged.

[TorUser827PlsNoBan]

Any time you say something crazy that could be a danger they take it seriously and investigate because they don't want to get a class action lawsuit.

[maddylok]

Any time you say something crazy that could be a danger they take it seriously and investigate because they don't want to get a class action lawsuit.

seems to be a normal issue of motor going out.

[TorUser827PlsNoBan]

Any time you say something crazy that could be a danger they take it seriously and investigate because they don't want to get a class action lawsuit.

seems to be a normal issue of motor going out.

I've never done this method, but from what I've read, you always want to avoid saying something caught fire. That seems to always trigger an investigation.
Don't let it get you down. Good luck on the next SE.

[maddylok]

Any time you say something crazy that could be a danger they take it seriously and investigate because they don't want to get a class action lawsuit.

seems to be a normal issue of motor going out.

I've never done this method, but from what I've read, you always want to avoid saying something caught fire. That seems to always trigger an investigation.
Don't let it get you down. Good luck on the next SE.

currently they said they will be sending me a "part" to attempt to fix the whole motor. after that they might replace if it fails is what i'm thinking but i'm not sure.