[shadowshaymin]

Planning a DNA with an old account (since 2013, multiple purchases no SE).

Package arrived but nothing fit so going to make another order and then return the last one after. Is £750 too much to claim for DNA?

Don't want to get greedy but also feel like my account seems legit and last order arrived via Yodel with no signature or photo taken so easy pickings.

[shadowshaymin]

Was a success! Just had to wait 48 hours and message customer support again and presto

[Selmavw]

Wow congrats with your success!

[Ashitbag]

Was that for over £700??? If so that is impressive. Was worried about an upcoming SE attempt I have with them for around 200. Now I wish I got more.

[mothered]

old account (since 2013, multiple purchases no SE
Was a success! Just had to wait 48 hours and message customer support again and presto

Your account's credibility helped maximize the success.

Well done.

[shadowshaymin]

old account (since 2013, multiple purchases no SE
Was a success! Just had to wait 48 hours and message customer support again and presto

Your account's credibility helped maximize the success.

Well done.

I actually just received an email saying that they banned my account and that the claim won't be processed out of nowhere.

I'm not sure how this has happened as I've never SE'd anything on the account and my activity isn't particularly suspicious.

Please may you offer some help here? Can I still return the items without it seeming strange?

[andyframpton]

They seem to be doing this on a lot of accounts recently.

[mothered]

I actually just received an email saying that they banned my account and that the claim won't be processed out of nowhere.

Please post their exact message - editing/omitting sensitive details.

[shadowshaymin]

I actually just received an email saying that they banned my account and that the claim won't be processed out of nowhere.

Please post their exact message - editing/omitting sensitive details.

"After an assessment of your account, we’ve made the decision to not process your claim as your account activity is not in line with our Terms and Conditions.



Your account has been deactivated and we’ve made the decision to not accept any further orders from you. In the event that any orders are placed on a new or any associated accounts they will be automatically cancelled and your account and any associated accounts will be deactivated, as per our Terms and Conditions.



You can read more about our Terms and Conditions by clicking here.



Disputing Lost Funds



To dispute any lost funds, we recommend contacting your payment provider separately. Your payment provider may be in touch with ASOS and we'll be able to provide information to them regarding your account to support their investigations.



Your payment provider may issue a repayment to you. However, please be aware that ASOS has no responsibility for any decision made by your payment provider."

[shadowshaymin]

I actually just received an email saying that they banned my account and that the claim won't be processed out of nowhere.

Please post their exact message - editing/omitting sensitive details.

"After an assessment of your account, we’ve made the decision to not process your claim as your account activity is not in line with our Terms and Conditions.



Your account has been deactivated and we’ve made the decision to not accept any further orders from you. In the event that any orders are placed on a new or any associated accounts they will be automatically cancelled and your account and any associated accounts will be deactivated, as per our Terms and Conditions.



You can read more about our Terms and Conditions by clicking here.



Disputing Lost Funds



To dispute any lost funds, we recommend contacting your payment provider separately. Your payment provider may be in touch with ASOS and we'll be able to provide information to them regarding your account to support their investigations.



Your payment provider may issue a repayment to you. However, please be aware that ASOS has no responsibility for any decision made by your payment provider."

Here's an example dispute with Paypal over the same issue and with the same courier: https://www.paypal-community.com/t5/Disp...-p/1895612

Do I just pack it in and return it, saying a neighbour from a different street gave it to me? I want to pursue it but not if I'm likely to lose. The delivery states that it was delivered through a part of my house that wouldn't have space for a parcel that big so I'm using that as my lead.