[mothered]

I actually just received an email saying that they banned my account and that the claim won't be processed out of nowhere.

Please post their exact message - editing/omitting sensitive details.

"After an assessment of your account, we’ve made the decision to not process your claim as your account activity is not in line with our Terms and Conditions.



Your account has been deactivated and we’ve made the decision to not accept any further orders from you. In the event that any orders are placed on a new or any associated accounts they will be automatically cancelled and your account and any associated accounts will be deactivated, as per our Terms and Conditions.



You can read more about our Terms and Conditions by clicking here.



Disputing Lost Funds

A typical automated message.

Tell them to justify this:

your account activity is not in line with our Terms and Conditions.

It's a poor response that does not go Into any detail as to how your account has violated their Ts and Cs.

[razmataz]

Please post their exact message - editing/omitting sensitive details.

"After an assessment of your account, we’ve made the decision to not process your claim as your account activity is not in line with our Terms and Conditions.



Your account has been deactivated and we’ve made the decision to not accept any further orders from you. In the event that any orders are placed on a new or any associated accounts they will be automatically cancelled and your account and any associated accounts will be deactivated, as per our Terms and Conditions.



You can read more about our Terms and Conditions by clicking here.



Disputing Lost Funds



To dispute any lost funds, we recommend contacting your payment provider separately. Your payment provider may be in touch with ASOS and we'll be able to provide information to them regarding your account to support their investigations.



Your payment provider may issue a repayment to you. However, please be aware that ASOS has no responsibility for any decision made by your payment provider."

Here's an example dispute with Paypal over the same issue and with the same courier: https://www.paypal-community.com/t5/Disp...-p/1895612

Do I just pack it in and return it, saying a neighbour from a different street gave it to me? I want to pursue it but not if I'm likely to lose. The delivery states that it was delivered through a part of my house that wouldn't have space for a parcel that big so I'm using that as my lead.

how did this end up for you? was considering a DNA on ASOS but not so sure now as i've seen multiple users running into this problem.

[Jail_Bird]

This is just the way how asos is going to be doing it from now on for next year or so, just like 4 years ago...

They have been raped, so they started automatically banning everything even a little suspicious.
Just chargeback and move on, next target.