[mokakke]

I tried to se over chat with them for a broken console. Instead of dealing with it over chat they have escalated the situation to a relevant team and told me i need the serial number on hand when they try to contact me. Does it seem likely that it will work my method was small smoke in the console.

[mothered]

they have escalated the situation to a relevant team and told me i need the serial number on hand when they try to contact me.
Does it seem likely that it will work

They've accepted your claim and It's moving forward, which Is a good sign at this stage.

Please keep us updated with all developments.

[mokakke]

they have escalated the situation to a relevant team and told me i need the serial number on hand when they try to contact me.
Does it seem likely that it will work

They've accepted your claim and It's moving forward, which Is a good sign at this stage.

Please keep us updated with all developments.

If they ask for the serial number should i give it or say it's been disposed of.

[mothered]

If they ask for the serial number should i give it or say it's been disposed of.

Why are you Indecisive about providing the serial number?

[mokakke]

If they ask for the serial number should i give it or say it's been disposed of.

Why are you Indecisive about providing the serial number?

Because if i end up getting the refund there has been cases where with the serial number they report it to the console company banning it from ever being used. It seems like they will just try to troubleshoot the console because why else would they ask for the serial number. I will keep you updated as this progresses and if it works share with the community.

[mothered]

It seems like they will just try to troubleshoot the console

You don't need a serial to troubleshoot It.

because why else would they ask for the serial number.

Verification purposes.

I will keep you updated as this progresses and if it works share with the community.

Please do.