Apple One time exception still a thing?

JuniorUK · 06-29-2022, 01:48 AM

(06-29-2022, 01:24 AM)mothered Wrote:
(06-28-2022, 06:05 PM)JuniorUK Wrote: the SE has failed,
On what grounds was the claim declined?

"On conclusion of our investigation, we have determined that the delivery was completed successfully to the address provided. We cannot accept liability for orders that go missing after the delivery has been completed. For this reason, we are unable to issue you with a replacement or refund."

ive asked them to re-access the investigation as its "simply not possible" that the delivery was completed successfully.

mothered · 06-29-2022, 03:02 AM

(06-29-2022, 01:48 AM)JuniorUK Wrote: i plan to use the empty box method

Quote:On conclusion of our investigation, we have determined that the delivery was completed successfully to the address provided.

On the grounds you're still EB'ing It, tell them to provide photographic evidence of the package condition at the time It was delivered to your address.

The photo(s) must contain every angle of the package. That's provided you haven't mentioned anything about the package not being tampered with.

JuniorUK · 06-30-2022, 03:24 PM

(06-29-2022, 03:02 AM)mothered Wrote:
(06-29-2022, 01:48 AM)JuniorUK Wrote: i plan to use the empty box method
Quote:On conclusion of our investigation, we have determined that the delivery was completed successfully to the address provided.
On the grounds you're still EB'ing It, tell them to provide photographic evidence of the package condition at the time It was delivered to your address.

The photo(s) must contain every angle of the package. That's provided you haven't mentioned anything about the package not being tampered with.

i will do but they are waiting for my crime reference number which the police havent sent me yet and its been like 2 days?

mothered · 06-30-2022, 04:21 PM

(06-30-2022, 03:24 PM)JuniorUK Wrote: they are waiting for my crime reference number which the police havent sent me yet and its been like 2 days?

Your Incident Is on the bottom of their list.

Simply contact the officer In question to obtain the CRN.

JuniorUK · 07-01-2022, 12:02 AM

(06-30-2022, 04:21 PM)mothered Wrote:
(06-30-2022, 03:24 PM)JuniorUK Wrote: they are waiting for my crime reference number which the police havent sent me yet and its been like 2 days?
Your Incident Is on the bottom of their list.

Simply contact the officer In question to obtain the CRN.

how do i contact the officer

(07-01-2022, 12:02 AM)JuniorUK Wrote:
(06-30-2022, 04:21 PM)mothered Wrote:
(06-30-2022, 03:24 PM)JuniorUK Wrote: they are waiting for my crime reference number which the police havent sent me yet and its been like 2 days?
Your Incident Is on the bottom of their list.

Simply contact the officer In question to obtain the CRN.
how do i contact the officer

also lets just say this fails again, should i just file for a return and FTID it?

mothered · 07-01-2022, 03:04 AM

(07-01-2022, 12:02 AM)JuniorUK Wrote: how do i contact the officer

How did you contact the police to file the report?

(07-01-2022, 12:02 AM)JuniorUK Wrote: also lets just say this fails again, should i just file for a return and FTID it?

I don't support the FTID, so I won't comment on It.

JuniorUK · 07-01-2022, 03:18 AM

(07-01-2022, 03:04 AM)mothered Wrote:
(07-01-2022, 12:02 AM)JuniorUK Wrote: how do i contact the officer
How did you contact the police to file the report?

there was an option to fill out a report on missing items, however i just contacted them personally about getting a crime ref number so hoping for a reply soon

Quote:I don't support the FTID, so I won't comment on It.

no worries

mothered · 07-01-2022, 04:28 AM

(07-01-2022, 03:18 AM)JuniorUK Wrote: there was an option to fill out a report on missing items, however i just contacted them personally about getting a crime ref number so hoping for a reply soon

Good to read.

Please keep us updated.

JuniorUK · 07-06-2022, 11:31 PM

(07-01-2022, 04:28 AM)mothered Wrote:
(07-01-2022, 03:18 AM)JuniorUK Wrote: there was an option to fill out a report on missing items, however i just contacted them personally about getting a crime ref number so hoping for a reply soon
Good to read.

Please keep us updated.

update: was never sent a crime reference number so i made up a fake excuse to apple saying i found them and they accepted the return request and got my money back at least. but good thing to know that the one time exception is gone.

miig2456 · 07-07-2022, 01:30 AM

(07-06-2022, 11:31 PM)JuniorUK Wrote:
(07-01-2022, 04:28 AM)mothered Wrote:
(07-01-2022, 03:18 AM)JuniorUK Wrote: there was an option to fill out a report on missing items, however i just contacted them personally about getting a crime ref number so hoping for a reply soon
Good to read.

Please keep us updated.
update: was never sent a crime reference number so i made up a fake excuse to apple saying i found them and they accepted the return request and got my money back at least. but good thing to know that the one time exception is gone.

One time exception isn't gone, EB is most likely gone for now with people abusing it. I was able to use the one time exception a week ago easily.