[Turbando]

Is it as simple as requesting it? If I make a claim saying my macbook is damaged and request it (it being the first time I do one obviously) will they just send me a new one?

[mothered]

Is it as simple as requesting it?

If It was a simple refund/replacement request, everyone would be abusing It.

The exception Is taken on a case-by-case basis.

[Turbando]

Is it as simple as requesting it?

If It was a simple refund/replacement request, everyone would be abusing It.

The exception Is taken on a case-by-case basis.

True, but it seems easy to pull off?

[Nabeshin]

Is it as simple as requesting it?

If It was a simple refund/replacement request, everyone would be abusing It.

The exception Is taken on a case-by-case basis.

True, but it seems easy to pull off?

The hard part is convincing the rep on skipping the return and/or making a successful FTID in case they won't budge and then find a way to convince them to ship a new one

[mothered]

but it seems easy to pull off?

It depends on a few factors - such as the Item value, and the account's standing.