[LaunchedFireFly]

Keep us updated on how this plays out for you. Good luck!

[gionnyct]

Keep us updated on how this plays out for you. Good luck!

I will update you. now I have to decide which method to use
I am really undecided

[DragonicRek]

I would use empty box method. That way you're keeping your old drone and getting a new.

Then I assume you want OP to say that the box was full of paper?
They weight the package at different stops

[gionnyct]

I would use empty box method. That way you're keeping your old drone and getting a new.

Then I assume you want OP to say that the box was full of paper?
They weight the package at different stops

honestly, what do you recommend?
what is the best method?

[Vultra]

Hmm... Are there any damages on the drone itself? If they find it's old, something will happen I'd presume since, they got scammed.

Hi mimiakira,
no the drone works perfectly but it is used and the box is open without seals.
What is better to do?
and if the refund is not accepted, can I return it and receive a refund?
It's my first time

Well, as long the box you've got now looks in great condition.

[gionnyct]

Hmm... Are there any damages on the drone itself? If they find it's old, something will happen I'd presume since, they got scammed.

Hi mimiakira,
no the drone works perfectly but it is used and the box is open without seals.
What is better to do?
and if the refund is not accepted, can I return it and receive a refund?
It's my first time

Well, as long the box you've got now looks in great condition.

yes the box is in good condition, it has only a few small dent

[mothered]

As mentioned, the never arrived or empty box method will suffice.

In terms of the latter (empty box), what's the size and weight of the drone?

[DragonicRek]

One thing.
Typically, all shipping businesses will periodically weigh their packages.
If you say that the package is empty, and UPS/USPS/FedEx (or anything else) say that they weighed the package and it weighed at its expected, it will be much harder for you to make a case. Also, if you were to say that the box was in pristine condition, you would have even a harder time making an argument
I would personally go with the never arrived method

[gionnyct]

As mentioned, the never arrived or empty box method will suffice.

In terms of the latter (empty box), what's the size and weight of the drone?

the GLS tracking give me these box values:
Weight: 2.0 kg Volume: 3.0

why?

One thing.
Typically, all shipping businesses will periodically weigh their packages.
If you say that the package is empty, and UPS/USPS/FedEx (or anything else) say that they weighed the package and it weighed at its expected, it will be much harder for you to make a case. Also, if you were to say that the box was in pristine condition, you would have even a harder time making an argument
I would personally go with the never arrived method

in fact, my fear is just that, for this reason I want use the wrong item method
If I say that the package has not arrived, we will want to police report, because in Italy we must sign when the delivery arrives

[mothered]

As mentioned, the never arrived or empty box method will suffice.

In terms of the latter (empty box), what's the size and weight of the drone?

the GLS tracking give me these box values:
Weight: 2.0 kg Volume: 3.0

why?

Items are weighed on consignment, hence If you're using the empty box method, you must justify the weight during transit.

Moreover, If the size of the Item Is too large to assume It was stolen, the method Is deemed futile.