Amazon.de SE

Chingchon88 · 08-10-2022, 12:32 PM

Hi I made first SE from amazon. I am trying to EB airpods. I got them 2weeks ago and they told me make a PR as I made it but they wont accept it because its in "pending". I Have been contacting them for 2weeks now and they keep ballin me around and I just get copy/paste emails from different reps saying that I need to file PR (which I already have made) and wait 50-60days? 1 Rep already promised me my refund and said that some "team" will be contacting me in 48hours. Supraise the team told me that I need to wait 50-60days. How should I continue in this situation

Karyzelka · 08-10-2022, 12:36 PM

(08-10-2022, 12:32 PM)Chingchon88 Wrote: Hi I made first SE from amazon. I am trying to EB airpods. I got them 2weeks ago and they told me make a PR as I made it but they wont accept it because its in "pending". I Have been contacting them for 2weeks now and they keep ballin me around and I just get copy/paste emails from different reps saying that I need to file PR (which I already have made) and wait 50-60days? 1 Rep already promised me my refund and said that some "team" will be contacting me in 48hours. Supraise the team told me that I need to wait 50-60days. How should I continue in this situation

Read from others to ask them to escalate the case. This will get a higher up with more power to make a decision, it might work.

How well aged was your amazon account?

mothered · 08-10-2022, 12:47 PM

Quote:1 Rep already promised me my refund and said that some "team" will be contacting me in 48hours

Do you have a record of this conversation?

Chingchon88 · 08-10-2022, 01:14 PM

(08-10-2022, 12:36 PM)Karyzelka Wrote:
(08-10-2022, 12:32 PM)Chingchon88 Wrote: Hi I made first SE from amazon. I am trying to EB airpods. I got them 2weeks ago and they told me make a PR as I made it but they wont accept it because its in "pending". I Have been contacting them for 2weeks now and they keep ballin me around and I just get copy/paste emails from different reps saying that I need to file PR (which I already have made) and wait 50-60days? 1 Rep already promised me my refund and said that some "team" will be contacting me in 48hours. Supraise the team told me that I need to wait 50-60days. How should I continue in this situation

Read from others to ask them to escalate the case. This will get a higher up with more power to make a decision, it might work.

How well aged was your amazon account?

Where do I see it? I Think around 2-4years. I have payments from prime over 2 years ago

(08-10-2022, 12:47 PM)mothered Wrote:
Quote:1 Rep already promised me my refund and said that some "team" will be contacting me in 48hours
Do you have a record of this conversation?

Yes. First he said "I appreciate your patience And i will be helping you with the full refund by returning this back" Then I asked so I just return the box?

Then send
"I have raised this with the specialized team on priority and they will be contacting you in next 48 hours for this "
Me "whatt"
"Team will contact and help you with this issue"
Me: So will I get my money back finally or ?
"yes team will check and contact you "

Chingchon88 · 08-10-2022, 03:20 PM

**update** I went to chat again with another REP and she just told me to send everything I got and they will give me a refund when they got the package

mothered · 08-10-2022, 04:46 PM

(08-10-2022, 03:20 PM)Chingchon88 Wrote: she just told me to send everything I got

Is she referring to the AirPod's empty box?

(08-10-2022, 03:20 PM)Chingchon88 Wrote: and they will give me a refund when they got the package

Fingers crossed they're true to their word.

Chingchon88 · 08-10-2022, 04:49 PM

(08-10-2022, 04:46 PM)mothered Wrote:
(08-10-2022, 03:20 PM)Chingchon88 Wrote: she just told me to send everything I got
Is she referring to the AirPod's empty box?

(08-10-2022, 03:20 PM)Chingchon88 Wrote: and they will give me a refund when they got the package
Fingers crossed they're true to their word.

From word to word I Said:
"Okey So I just make sure I return everything that I got (apple box which includes charger and some kind change buttons to headphones)"
And she answered Yes and made me return label and I got screenshot from that chat

1017 · 08-10-2022, 05:12 PM

(08-10-2022, 03:20 PM)Chingchon88 Wrote: From word to word I Said:
"Okey So I just make sure I return everything that I got (apple box which includes charger and some kind change buttons to headphones)"
And she answered Yes and made me return label and I got screenshot from that chat

looking pretty good man, excited to see how this falls through

mothered · 08-11-2022, 02:09 AM

(08-10-2022, 04:49 PM)Chingchon88 Wrote: From word to word I Said:
"Okey So I just make sure I return everything that I got (apple box which includes charger and some kind change buttons to headphones)"
And she answered Yes and made me return label and I got screenshot from that chat

You did everything right on your end.

Barring any unforeseen circumstances, the refund Is on Its way to your account.

Chingchon88 · 08-11-2022, 10:14 AM

I got today reply to my email which I send before that chat conv.

Please contact us back when the Police Report is complete.

If the report isn't completed by September 20-30, 2022, contact us back and we can issue you the refund.

Once September 30, 2022 passes, we're no longer able to grant a refund.

So do I just ignore this and do what the rep on chat told me to do. Or do I answer something that "other your employees already helped me through this situation"

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