[mothered]

Please contact us back when the Police Report is complete.

If the report isn't completed by September 20-30, 2022, contact us back and we can issue you the refund.

This doesn't make sense.

First they're asking to get In touch when the PR Is complete, and then they're saying If It's not complete, the refund will be Issued.

So do I just ignore this and do what the rep on chat told me to do.

Exactly.

As you've said, this email Is before the chat conversation, so go with the last correspondence - the chat Itself.

[Chingchon88]

Please contact us back when the Police Report is complete.

If the report isn't completed by September 20-30, 2022, contact us back and we can issue you the refund.

This doesn't make sense.

First they're asking to get In touch when the PR Is complete, and then they're saying If It's not complete, the refund will be Issued.

So do I just ignore this and do what the rep on chat told me to do.

Exactly.

As you've said, this email Is before the chat conversation, so go with the last correspondence - the chat Itself.

Yeah they doesnt make any sense at all.

[mothered]

Please contact us back when the Police Report is complete.

If the report isn't completed by September 20-30, 2022, contact us back and we can issue you the refund.

This doesn't make sense.

First they're asking to get In touch when the PR Is complete, and then they're saying If It's not complete, the refund will be Issued.

So do I just ignore this and do what the rep on chat told me to do.

Exactly.

As you've said, this email Is before the chat conversation, so go with the last correspondence - the chat Itself.

Yeah they doesnt make any sense at all.

It's contradictory. I actually read over It twice to make sure I understood It correctly.

That aside, If you experience complications from other reps, be sure to always reference the latest conversation:

From word to word I Said:
"Okey So I just make sure I return everything that I got (apple box which includes charger and some kind change buttons to headphones)"
And she answered Yes and made me return label and I got screenshot from that chat

[Chingchon88]

I checked my post app and it says that its been returned today so do I just now wait that they contact me or does money just appear to my bank? My amazon refund status just says refund requested.

[mothered]

I checked my post app and it says that its been returned  today so do I just now wait that they contact me or does money just appear to my bank? My amazon refund status just says refund requested.

The refund has purely been requested, which will now be assessed.

If there's no Issues, you should receive confirmation once It's processed.

[Chingchon88]

I returned the item and it said it Was returned last weeks monday then thursday package continued moving in germany and now its 1 week without updates. Just asking that if anyone experienced like this?

[mothered]

now its 1 week without updates.

Did you get In touch with them to see where your claim stands?

[Chingchon88]

now its 1 week without updates.

Did you get In touch with them to see where your claim stands?

Amazon website says: Aug 12 Item is on the way back

---

So basically. DHL website says it was delivered 18.august but 19 august it still was in sorting center. Deutchepost (german post office) says it was delivered 19 august to amazon. Amazon website says its way back there. I contacted chat support again and they said I will be contacted with email in 24hours. Also I got call from local police that they wont be investigating this thing and police report was useless. They will send some kinda document through the mail. So this is littlebit a messy situation..

[mothered]

So basically. DHL website says it was delivered 18.august but 19 august it still was in sorting center. Deutchepost (german post office) says it was delivered 19 august to amazon. Amazon website says its way back there. I contacted chat support again and they said I will be contacted with email in 24hours. Also I got call from local police today that they wont be investigating this thing and police report was useless. They will send some kinda document through the mail. So this is littlebit a messy situation..

It's a total mess with conflicting Information.

I contacted chat support again and they said I will be contacted with email in 24hours

^ Please reply when they respond.

[Chingchon88]

So basically. DHL website says it was delivered 18.august but 19 august it still was in sorting center. Deutchepost (german post office) says it was delivered 19 august to amazon. Amazon website says its way back there. I contacted chat support again and they said I will be contacted with email in 24hours. Also I got call from local police today that they wont be investigating this thing and police report was useless. They will send some kinda document through the mail. So this is littlebit a messy situation..

It's a total mess with conflicting Information.

I contacted chat support again and they said I will be contacted with email in 24hours

^ Please reply when they respond.

They haven't send the email yet even it salmost 48hours after that so I went to the chat again now they said that return/refund process takes 21days so I am gonna get my refund at the latest as september 2nd they said... Its funny how messy the whole situation is I am starting to not care about the refund anymore