[mothered]

I would ask them to get me the CCTV recording where I can clearly see the label of my package, if they would fail to do so, I would be winning.

This Is certainly the way to go, however If It cannot be clearly seen, they can simply re-enact another recording ensuring that the Item Is visible.

[txtroixdanh]

i'm not sure why you still.. using the chat system, smaller item 0-200 sure i don't see why not. but anything come above the $200+ always best 95% success rate when calling.. i recently just did a $700 cpu, got them send a replacement, keep the first cpu and refund. all took me 4 days 5 calls. remember stick with your story , there's only 1 and only 1 story stick with it, takes notes what you want to say or pre script high light, things you want to say , and make sure remember that. make sure you telling same thing with every contact when speaking to them. my account was age and been lots of refund, but this time i push them to their limit they had someone from "Account Specialist" and they send me email, now i believe my account is flag as red "high risk" ... i guess its about time to create a new account without linking to this account

[mothered]

remember stick with your story , there's only 1 and only 1 story stick with it

Spot-on.

Every conversation/communication Is kept on record as a point of reference for other representatives, and also to help with the claims process.