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Four Years of Service
Posts: 114
Threads: 24
Airpods OTP amazon 04-08-2022, 12:01 PM
#1
So a friend of mine ordered AirPods to SE using eb on her account. She payed using her details and everything but amazon have sent a OTP for the AirPods. Could this be because I ordered something to her house one time - a legit order but on the same account I placed the legit order I performed a DNA to my house?
If so would it be safe for her to go and perform the EB?
Her account is completely clean- an aged account with 3 orders and no refunds at all
@
mothered
(This post was last modified: 04-08-2022, 12:14 PM by A1.lds.)
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Fourteen Years of Service
Posts: 74,287
Threads: 317
RE: Airpods OTP amazon 04-08-2022, 12:52 PM
#2
(04-08-2022, 12:01 PM)A1.lds Wrote: So a friend of mine ordered AirPods to SE using eb on her account. She payed using her details and everything but amazon have sent a OTP for the AirPods. Could this be because I ordered something to her house one time - a legit order but on the same account I placed the legit order I performed a DNA to my house?
No.
The need for an OTP, Is not relevant to account activity that may possibly be deemed suspicious. That's a separate matter altogether.
(04-08-2022, 12:01 PM)A1.lds Wrote: If so would it be safe for her to go and perform the EB?
Too heavy for the EB/missing Item method.
The wrong Item received can be used Instead.
(04-08-2022, 12:01 PM)A1.lds Wrote: Her account is completely clean- an aged account with 3 orders and no refunds at all
It's In very good standing.
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Four Years of Service
Posts: 114
Threads: 24
RE: Airpods OTP amazon 04-08-2022, 01:00 PM
#3
Airpod pros are too heavy to EB?
In total the charging case and AirPods weigh about 65 grams.
@
mothered
(This post was last modified: 04-08-2022, 05:58 PM by A1.lds.)
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Fourteen Years of Service
Posts: 74,287
Threads: 317
RE: Airpods OTP amazon 04-09-2022, 03:45 AM
#4
(04-08-2022, 01:00 PM)A1.lds Wrote: Airpod pros are too heavy to EB?
In total the charging case and AirPods weigh about 65 grams.
Perfect for the EB/missing Item method.
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Four Years of Service
Posts: 114
Threads: 24
RE: Airpods OTP amazon 04-09-2022, 03:52 AM
#5
(04-09-2022, 03:45 AM)mothered Wrote: (04-08-2022, 01:00 PM)A1.lds Wrote: Airpod pros are too heavy to EB?
In total the charging case and AirPods weigh about 65 grams.
Perfect for the EB/missing Item method.
They’ve told her she needs a police report. Since she claimed eb, I’ve told her to contact Amazon again and see what they say
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Fourteen Years of Service
Posts: 74,287
Threads: 317
RE: Airpods OTP amazon 04-09-2022, 04:36 AM
#6
(04-09-2022, 03:52 AM)A1.lds Wrote: They’ve told her she needs a police report. Since she claimed eb, I’ve told her to contact Amazon again and see what they say
Yet again, Amazon fail to use common sense.
The EB/missing Item Is not a theft-related Incident, hence a PR Is not relevant to the claim.
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Four Years of Service
Posts: 114
Threads: 24
RE: Airpods OTP amazon 04-09-2022, 04:48 AM
#7
(04-09-2022, 04:36 AM)mothered Wrote: (04-09-2022, 03:52 AM)A1.lds Wrote: They’ve told her she needs a police report. Since she claimed eb, I’ve told her to contact Amazon again and see what they say
Yet again, Amazon fail to use common sense.
The EB/missing Item Is not a theft-related Incident, hence a PR Is not relevant to the claim.
She’s filed one anyways so the claim should be sped up
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Fourteen Years of Service
Posts: 74,287
Threads: 317
RE: Airpods OTP amazon 04-09-2022, 05:34 AM
#8
(04-09-2022, 04:48 AM)A1.lds Wrote: She’s filed one anyways so the claim should be sped up
Good move.
It can be argued with Amazon that the PR Is not relevant, but due to their lack of logic and Incapacity to use common sense, they'll keep Insisting on filing the report.
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Four Years of Service
Posts: 114
Threads: 24
RE: Airpods OTP amazon 04-09-2022, 11:22 AM
#9
(04-09-2022, 05:34 AM)mothered Wrote: (04-09-2022, 04:48 AM)A1.lds Wrote: She’s filed one anyways so the claim should be sped up
Good move.
It can be argued with Amazon that the PR Is not relevant, but due to their lack of logic and Incapacity to use common sense, they'll keep Insisting on filing the report.
Update: Amazon requested the empty box back and sent a replacement. She cancelled the replacement and spoke to amazon saying does she still need to send the empty box back. They said no so the SE was successful.
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Fourteen Years of Service
Posts: 74,287
Threads: 317
RE: Airpods OTP amazon 04-09-2022, 12:06 PM
#10
(04-09-2022, 11:22 AM)A1.lds Wrote: Update: Amazon requested the empty box back and sent a replacement. She cancelled the replacement and spoke to amazon saying does she still need to send the empty box back. They said no so the SE was successful.
How did the SE succeed If the replacement was cancelled?
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