[ale_strong]

Hi, I have a router which is not working anymore but it is still under warranty.
How can I use the s/n to receive a replacement from asus without sending it back?
So that I can receive a refund from amazon and a replacement from asus?
I thought something like "It doesn't turn on, no sign of life".
Thanks

[mothered]

What's the weight and dimensions of the router?

[ale_strong]

Item Weight 1,88 Kg
0,3 x 0,3 x 0,7 cm

Shipping Weight 3,3 Kg

[Bruce_Boy]

Hi, I have a router which is not working anymore but it is still under warranty.
How can I use the s/n to receive a replacement from asus without sending it back?
So that I can receive a refund from amazon and a replacement from asus?
I thought something like "It doesn't turn on, no sign of life".
Thanks

You should just buy the same router (if on amazon) and return the router in same box. i actually did this recently (although i ordered a more expensive one but they both looked the same)

[mothered]

You should just buy the same router (if on amazon) and return the router in same box. i actually did this recently (although i ordered a more expensive one but they both looked the same)

His current (nonfunctional) router Is under warranty, so that's not an Issue to obtain a refund.

How do you suggest this will work In terms of SEing a replacement from Asus, and not be out of pocket for the purchased Item?

[ale_strong]

Hi, I have a router which is not working anymore but it is still under warranty.
How can I use the s/n to receive a replacement from asus without sending it back?
So that I can receive a refund from amazon and a replacement from asus?
I thought something like "It doesn't turn on, no sign of life".
Thanks

You should just buy the same router (if on amazon) and return the router in same box. i actually did this recently (although i ordered a more expensive one but they both looked the same)

don't they look at the serial number?

How do you suggest this will work In terms of SEing a replacement from Asus, and not be out of pocket for the purchased Item?

Simply saying that it just does't turn on, I tried every possible solution (e.g. cable replacement), if they tell me to try some other solution I will try but... If they ask me to send them the router I will say that there's a blood stai on it and the post office says they can't take it.