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+--- Thread: ASUS Router (still under warranty) (/Thread-ASUS-Router-still-under-warranty)
ASUS Router (still under warranty) - ale_strong - 04-24-2020
Hi, I have a router which is not working anymore but it is still under warranty.
How can I use the s/n to receive a replacement from asus without sending it back?
So that I can receive a refund from amazon and a replacement from asus?
I thought something like "It doesn't turn on, no sign of life".
Thanks
RE: ASUS Router (still under warranty) - mothered - 04-25-2020
What's the weight and dimensions of the router?
RE: ASUS Router (still under warranty) - ale_strong - 04-25-2020
Item Weight 1,88 Kg
0,3 x 0,3 x 0,7 cm
Shipping Weight 3,3 Kg
RE: ASUS Router (still under warranty) - Bruce_Boy - 04-28-2020
(04-24-2020, 08:19 PM)ale_strong Wrote: Hi, I have a router which is not working anymore but it is still under warranty.
How can I use the s/n to receive a replacement from asus without sending it back?
So that I can receive a refund from amazon and a replacement from asus?
I thought something like "It doesn't turn on, no sign of life".
Thanks
You should just buy the same router (if on amazon) and return the router in same box. i actually did this recently (although i ordered a more expensive one but they both looked the same)
RE: ASUS Router (still under warranty) - mothered - 04-28-2020
(04-28-2020, 06:38 AM)Bruce_Boy Wrote: You should just buy the same router (if on amazon) and return the router in same box. i actually did this recently (although i ordered a more expensive one but they both looked the same)
His current (nonfunctional) router Is under warranty, so that's not an Issue to obtain a refund.
How do you suggest this will work In terms of SEing a replacement from Asus, and not be out of pocket for the purchased Item?
RE: ASUS Router (still under warranty) - ale_strong - 04-28-2020
(04-28-2020, 06:38 AM)Bruce_Boy Wrote:(04-24-2020, 08:19 PM)ale_strong Wrote: Hi, I have a router which is not working anymore but it is still under warranty.
How can I use the s/n to receive a replacement from asus without sending it back?
So that I can receive a refund from amazon and a replacement from asus?
I thought something like "It doesn't turn on, no sign of life".
Thanks
You should just buy the same router (if on amazon) and return the router in same box. i actually did this recently (although i ordered a more expensive one but they both looked the same)
don't they look at the serial number?
Quote:How do you suggest this will work In terms of SEing a replacement from Asus, and not be out of pocket for the purchased Item?Simply saying that it just does't turn on, I tried every possible solution (e.g. cable replacement), if they tell me to try some other solution I will try but... If they ask me to send them the router I will say that there's a blood stai on it and the post office says they can't take it.