[Solater]

\\\\\\\\\\\\\\\\\\\\\\\\\

[Akoz]

Just DNA'd a jacket worth €85 on a one month old account with no prior purchases. Instantly got a refund, no investigation required.

I was looking at potentially SE'ing something from there site myself maybe jacket or pair of shoes.

Could you let me know your steps so maybe I could re-create?

Regards

[Solater]

\\\\\\\\\\\\\\\\\\\\\\\\\

[Akoz]

I was looking at potentially SE'ing something from there site myself maybe jacket or pair of shoes.

Could you let me know your steps so maybe I could re-create?

It was very simple, upon receiving the jacket I called customer service and told them that I got a confirmation email about the parcel being delivered however I had not received anything. I had also asked the neighbours about it but they didn't receive anything either. The rep told me to wait another day just to be sure in case the deliveryman is late, 2 days later I called them again and the rep gave me a refund without escalating the matter.

So you phoned them instead of dealing with emails or live chat?

Also what country did you do this in out of curiosity?

[mothered]

The missing Item/partial method, also tends to succeed with Adidas more often than not.

Instantly got a refund, no investigation required.

The Influx of orders and claims during the Christmas period, probably contributed to their lack of manpower to thoroughly assess your claim.

Whatever the case may be, well done with the SE.

[Solater]

\\\\\\\\\\\\\\\\\\\\\\\\\

[mothered]

so I prefer to call them in order to put emotion in my words for a higher chance of a successful outcome.

An excellent approach.