[mothered]

I was thinking that the first rep just wanted to get the conversation over with, so she just took a guess/said something random.

You can speculate with all sorts of scenarios, but she clearly said the refund was confirmed, so that speaks for Itself.

No, that conversation was on a phone call and not live chat.

Always get the name of the rep you're speaking with and If possible, a reference number of the conversation. One step further, Is to record It on your cell phone.

Calls are recorded for quality assurance and training purposes, hence a record will be stored on their end.

[Solater]

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[mothered]

Just contacted them again, the rep told me that my package appeared to be stolen and that the upper team was still investigating this matter.

That's excellent news.

If they had reason to decline the claim, they would've done so already so as It stands, It's heading In the right direction.

Just a thought, but could they perhaps be trying to get me to admit that I in fact did receive the package and was lying?

Investigations of this nature take a while to finalize, particularly during this busy time of year.

It's a step-by-step process so be patient and await their reply.

[Rking]

Nike is really hard to refund,they are notorious for being like this atm

[mothered]

Nike is really hard to refund,they are notorious for being like this atm

In terms of the wrong Item received method, It tends to succeed more often than not.

[Rking]

Nike is really hard to refund,they are notorious for being like this atm

In terms of the wrong Item received method, It tends to succeed more often than not.

Yes, true! I am talking about the fact that they really don't like to respond to any claims, only good way is to keep calling them..

[mothered]

I am talking about the fact that they really don't like to respond to any claims, only good way is to keep calling them..

Absolutely.

They can be difficult to deal with at the best of times.

[Solater]

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[mothered]

SE successful.

I was quite confident of a successful outcome In the early stages of the SE:

If they had reason to decline the claim, they would've done so already so as It stands, It's heading In the right direction.

You did well by remaining adamant and persevering with the claim from start to finish.

[Solater]

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