[sadler223]

I've checked their terms and they say 'we have no liability (whether in negligence or otherwise) for any loss not reasonably foreseeable by us'. I've had a look around at their FAQs and it doesn't mention anything about accepting liability for lost incoming items.

My alternative now is to get in touch with the carrier who'll start an investigation (compensation is capped at £50 though). I boxed the company using tape (unbranded), so would this be the best option now?