[sadler223]

So I boxed a store with tape (I'd rather not say which, they're a big company but with a relatively small online shop), but they've told me that since the items weren't returned to them they can't do anything and that I should get in contact with the courier I shipped with (Hermes) to make a claim.

Is there anything I can do to get around this? I think the compensation value is only £50 for Hermes.