[mothered]

[quote="green314" pid='991552' dateline='1610393916']
He claimed empty box on a item that weight almost 12kg.

The rep who processed the claim must've been brain-dead.

They said that it's not their first time claiming it:

Then what do you mean by this?

That aside, given the value of the Item, an Investigation Is almost a certainty. When they cross-check the details (namely the weight) against the carrier's manifest, your SE will fail.

I’ve already sent them using eb method without any weight in it but it is covered by my courier as they don’t measure weight and also allow receiver to report as received. So of course, I confirm it for them and now waiting for paypal to send me the money back on Monday.

Where does It state that It's a separate (repeat) claim to the one that succeeded?