[mothered]

I'm able to email them, talk on like chat, and I can even edit the return label via photoshop

First and foremost, you need a method otherwise your SE will not move forward.

If you're planning to SE every Item, then the DNA Is the way to go, however you've received the package a week ago which will cause complications. That Is, It's highly unlikely for anyone to wait an entire week for their package to arrive, and then call the company.