[ag19sin]

I made a PayPal claim for an order of two Apple devices, totalling £2k. My reason for the refund - the glass screens were broken on both devices, slicing my finger open during unboxing. I have supplied photos of the broken screens but PayPal has denied the claim due to no signs of external damage to the packaging.

PayPal reopened the claim after I protested but have now closed it again in the sellers favour.

Any ideas are welcome for help in getting the refund. Thanks.