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+--- Thread: Help - PayPal dispute derailed! (/Thread-Help-PayPal-dispute-derailed)
Help - PayPal dispute derailed! - ag19sin - 09-17-2020
I made a PayPal claim for an order of two Apple devices, totalling £2k. My reason for the refund - the glass screens were broken on both devices, slicing my finger open during unboxing. I have supplied photos of the broken screens but PayPal has denied the claim due to no signs of external damage to the packaging.
PayPal reopened the claim after I protested but have now closed it again in the sellers favour.
Any ideas are welcome for help in getting the refund. Thanks.
RE: Help - PayPal dispute derailed! - SE.UK - 09-17-2020
Share more details, what exactly was said, store etc.
RE: Help - PayPal dispute derailed! - ag19sin - 09-17-2020
(09-17-2020, 01:20 PM)SE.UK Wrote: Share more details, what exactly was said, store etc.No response from retailer in the PayPal dispute but when I called PayPal they indicated that the external packaging showed no signs of damage therefore the retailer cannot be at fault. Store is a big UK electronics retailer.
RE: Help - PayPal dispute derailed! - SE.UK - 09-17-2020
Just name the store. If you don't share info how can you expect help?
RE: Help - PayPal dispute derailed! - ag19sin - 09-17-2020
(09-17-2020, 01:58 PM)SE.UK Wrote: Just name the store. If you don't share info how can you expect help?
Cur.rys
RE: Help - PayPal dispute derailed! - SE.UK - 09-17-2020
Did you try calling Currys first? Always use Paypal as a 2nd resort.
RE: Help - PayPal dispute derailed! - ag19sin - 09-17-2020
(09-17-2020, 02:02 PM)SE.UK Wrote: Did you try calling Currys first? Always use Paypal as a 2nd resort.
Emailed and it got bounced back
RE: Help - PayPal dispute derailed! - C8Stingray - 09-23-2020
Currys has been getting slammed with pp claims. Perhaps this is the beginning of them finally starting to look into it. Unfortunately the best thing I can tell you is to keep calling PP and try to get someone on their end to budge.
RE: Help - PayPal dispute derailed! - mothered - 09-24-2020
Quote:Any ideas are welcome for help in getting the refund.Hit a chargeback through your credit card provider, or a bank reversal via your merchant.