[Green314]

No, I'm not 100% sure since nobody saw it.
But is what I suspect, since according to what I asked the person who finds the package first, the package was on the chair at the door, the gate was closed. Thus they had have to climb over the gate and put the package on the chair.

What I'm asking Is, where was the package collected by you?

On the chair at the front door?

On the chair near the main door. To reach the main door you have to pass through the gate.

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I have just called Zalando, I told them that I receive only 4/9 item the package was ruined and opened, that's it.

Account immaculate, with past orders with +1000€, account 3 years aged.
They asked me to sign a self-certification just like the one in the past posts of this thread and attach it to the mail my ID.
I complained about the procedure and the representative told me that I could obscure some of my details in the ID, essentially they only wanted the "your full name, signature, document type and expiration date." I answer it was okay and the call ended.

Now I've just replied to the email with the documents, let's see what happened.

Honestly, with an immaculate account I was expecting less care about the case and an immediate refund...