[Jail_Bird]

Hello everybody,
recently I've hired a refunder to refund for me quite a small package - 600e +- and they have done FTID to a paypal claim, everything was going smoothly but the resolution was supposed to be like 17th August, now it is 24th and last time I checked it said 24th it will be resolved, today I checked and it says 29th August. What are my possibilities? It says it is under review. Apparently I am not allowed to post links, but in the paypal progress bar, it has bold text saying "We're reviewing the additional info given by the seller" which says "You'll receive an update soon" and then there's last step, the "Estimated case resolution" which dates to 29th August

any ideas what I can do? I have checked and the store doesn't even know I started the paypal refund. They don't reply at all to anything, I tried sending them an email saying siomething like "Hello, this is the tracking I've got from paypal (attached images of tracking)" . Now I can't figure out any other way what to do, I asked the refunder but they seem to never have experienced this before so I guess this will be a never-ending claim? Or is it finite?