[Tenney]

I was told originally that I would get a refund in 3-5 days and I called back today to verify and I was told that they will need it back in order to process the return. I was previously told that I could have a replacement (which I still believe to be possible) if I sent the burnt one back.

Have they nominated a "specific carrier" to send It back?

I believe it is UPS as they sent me a return label through them.