[mothered]

We could be seeing a new tactic from amazon

Perhaps, but what could possibly be gained over a phone call that cannot be done via chat? They're both a similar means of communication that effectively serve the same purpose- real time conversation.

I'm not directing this at you. I'm just at a loss as to why they're Insisting on the call.

That was my train of thought also, I had never heard of this happening before this became rather suspicious and thought I'd double check. Also I was wary of not actually knowing French and ordering from .fr as I thought that might be suspicious. I have no issue having a phone call, if anything its raiser to SE over the phone.  As you can utilize different tones etc. It all helps to succeed.

- if you prepared adequately anyway.

Regardless, I just waited 24hours and got another rep who kindly refunded me. So not an issue. Still weird how two different ones wanted to call me....

I fully agree.

When further developments come to hand, please quote me. I'm very Interested to read their reasoning (or lack of) pertaining to the phone call.