[Pukkuk]

but after 5-6 hours I get a letter stating that we need verification.

What type of verification did they request?

I could not wait and was forced to create a new account

If you haven't changed all Identifiable details, there's no point creating a new account.

Your current account Is pending verification, thus all subsequent accounts (created), will be linked and locked.

I successfully unblocked my Amazon.de account using a bank statement. A few days ago I made an order for Amazon.Fr and they sent my order without any problems. The next day I made an order worth twice as much and they blocked my account and asked for an extract from the bank. I sent them a bank statement and after they checked it, they wrote to me that they can’t unblock my account, because they want my bank to contact them and confirm my statement. I can’t ask for a bank, because the statement is half of the implausible information.