[mothered]

I guess that's my question, are they using option 2 or 3. 2 was where they just put the tracking with removed details on the "Item" and they just don't notice and assume it was delivered, or are they using option 3 where they are changing the shipping address to it never is received but they think it was delivered?

If that's the case, then the following Is totally misleading and Irrelevant.

they have received the product back at the warehouse

One particular FTID method that has the best chance of a successful outcome, Is to show the tracking number as delivered (carrier-wise), but the company has no record of the package- physically and In their administrative/office department.