[mothered]

Yes, Thats what im thinking. because it can't be DNA or DNA in box because the refund email says the items have gotten back to them and they are issuing a refund. So that's my only conclusion are they are using the FTID method

Then what's the point of using the FTID method If the "Item Is returned?".

The FTID Involves manipulating the shipment, hence (as the "Bob" character puts It) "Fake Tracking ID".