[Filament]

I just hope they haven't logged somewhere that someone has contact customer service with this serial number already, and that I don't get the same customer service rep whom might recognise the serial.

If It's logged, It will show up when checked, regardless which rep happens to deal with your claim.

Every claim Is accessible by all reps, and notes are taken by each one In readiness for the next representative who takes over the claim.

So probably best advisable to be persistent with my initial excuse of it caught fire.

Or get a different serial number?

You can keep the same. If they ask about it, mention how you were trying to sell it on <auctioning site> a while ago (note the date) but decided to keep it.

And I personally don't like giving up on an SE until I know for sure it's failed. I would just keep going - tell them that the garbage men have disposed of it while you were away at work.

lmao. That's a very intense reason. Most monitors don't catch on fire.
Just tell them you disposed of it, if it doesn't contradict anything you've said so far. If that fails the SE, then change your details and try again with a different excuse.

I just told them it doesn't turn on. Simple.

If you can, I'd avoid Amazon receipts. I've been finding some companies cross-check the order number. I've had better success with Best Buy personally. Why not just send the proof of purchase you received though? That's actually legit lol

I just drafted up a quick Amazon receipt last night as I was waiting on the auction site user replying to me with where he purchased it from.

Which turns out to be dell themselves.

He sent me a photo of the invoice but it has his customer number etc partly missing. So I'm just concerned that because it's from Dell they might ask me a whole bunch of other information about the person who bought it, which I obviously don't have, and my have to dox said person, and might not have much success in that endeavour.

I have a suitable photo of a burned cable, but struggling to find one of a monitor. I've put Dell customer service on hold with the excuse that I left the monitor outside as It was clearly very unsafe, and I'm currently in work so I will send pictures when I get home, if the bin men have not taken the monitor yet.

Perhaps I should cancel this endeavour right here and now, wait a few weeks, and go with the "it won't turn on excuse". A few weeks incase I get the same customer service rep and somehow they match the service number with the "it caught in fire" accusation....

DELL is one of those companies you can't really SE that much anymore because they've been raped so much with their laptops.

Interesting. I had a really easy experience with them until they retracted the package due to internal investigation not passing. I would assume if you have the legit info and.a drop, Dell is still easy without issue.