[mothered]

The good old updates are renowned to fail at the best of times, thus I don't bother wasting my time.

Why not hit a clean Installation of Windows? If you're organized, you'll be up and running within the hour.

eh, I wouldn't care to but it's not my computer. It's my mom's and she's got a ton of stuff on it she doesn't want to loose. I mentioned doing that and making a copy of her drive as it is now, but she doesn't want to lol. I was in jail when the OS updates for the last two came out or I would have done them for her then. She doesn't really know how to do anything else other than email or play on Facebook and Instagram. So, I try to keep her computer up-to-date for her. It's an old HP pavilion 17 laptop. Not the greatest, but it serves her needs. I'll just keep messing with it and hope it will eventually work.

I understand her position.

In terms of the update Issue, are both the "Background Intelligent Transfer" & "Windows Update" services actively running?