[Parliament]

So I contact Apple?

Yes, however Apple is very tricky to SE if you're not experienced.  I attempted recently to SE Apple and was told to return to Amazon which I bypassed. They usually won't ask for the POP. I had a very good supervisor who I felt would skip protocol and give me a replacement but my line dropped (big rip) and I recalled, transferred to a supervisor who I know was not gonna budge as he was not at all understanding.

Your only go with Apple is a good rep or boxing (if sending back) which may not work if Apple does not take liability.

Use this thread as a example, if you aren't already.

Looks like i need a serial number, no serial number no airpods....

Yes, you do. Find one on eBay etc. It's really not that hard