[deviated]

Second way shouldn’t look strange, they scanned a 1060 box instead of 2080 without getting errors?

Without naming specifics, I work In an environment where scanning Items for dispatch Is mandatory, and errors are not possible.

When a box Is scanned, It "will" display as It's respective Item. That's provided the box & Item Is packed accordingly by the manufacturer.

Ok as I expected their scanner would reject a different barcode.
So the cleanest way is to send back the 2080 box with a 1060 inside.
And what about contacting them or not?