[AreFeetShoes]

the only issue is that there's a 140g difference in weight.

The variance Is a little too much.

Try for something In the 40-60 gram range.

Thanks for the advice, I'm trying to think of anything I could add to the package to make up the weight that isn't totally ridiculous and would make sense.

Hi,

I'm trying to SE a headset from Logitech, I managed to get a valid serial number from the internet and instead of email I phoned their customer support. I said that the headset has died and has no sign of life etc and they asked that I provide the serial number from inside the headset rather than the box, I said that the headset would not open and maybe this was linked to the failure which they accepted. Eventually they asked where I purchased the headset and I said Currys (a computer shop in the UK) and they said that Currys is one of their authorized resellers and that I should take the faulty device to them and they will exchange it for me. I then explained that I have already been to Currys and that because I am over a 14 day return period they directed me directly to Logitech. The lady on the phone gave me a ticket number and said to go back and quote the ticket number and they will replace it there in person.

Am I fucked by saying Currys? Maybe I should have said Amazon instead, I plan on phoning back tomorrow and explaining that Currys once again directed me back to Logitech and that I'm upset with being messed around but I highly doubt they will buy it. Should I just look for another serial and say I bought it from elsewhere?

"I plan on phoning back tomorrow and explaining that Currys once again directed me back to Logitech and that I'm upset with being messed around but I highly doubt they will buy it. "

They will buy it, don't worry. I did the same exact thing as you; said it was a gift from a family member which they kept ignoring for some reason so I said I took it to the store and the manager AND employees both directed me back to Logitech. They simply replied "That is fine, sorry for the inconvenience -- Logitech will hold up it's warranty for you."

Seems like a minor mess up, continue -- stick to your story and say that.

I'm still certain Logitech will stand firm on this one, I'm gonna say I went there, tried to return, spoke to a manager (make up literally any name) and he advised me as a relative bought it with cash and I don't have a receipt etc they can't verify it came from there and it's Logitechs responsibility. The issue I think I will face is that with a real warranty claim Currys will just swap it then and there with no questions, I wouldn't require a receipt or anything just the faulty product, and then Logitech reimburse them behind the scenes. I don't think there's a way around that one.