[Parliament]

Hi,

I'm trying to SE a headset from Logitech, I managed to get a valid serial number from the internet and instead of email I phoned their customer support. I said that the headset has died and has no sign of life etc and they asked that I provide the serial number from inside the headset rather than the box, I said that the headset would not open and maybe this was linked to the failure which they accepted. Eventually they asked where I purchased the headset and I said Currys (a computer shop in the UK) and they said that Currys is one of their authorized resellers and that I should take the faulty device to them and they will exchange it for me. I then explained that I have already been to Currys and that because I am over a 14 day return period they directed me directly to Logitech. The lady on the phone gave me a ticket number and said to go back and quote the ticket number and they will replace it there in person.

Am I fucked by saying Currys? Maybe I should have said Amazon instead, I plan on phoning back tomorrow and explaining that Currys once again directed me back to Logitech and that I'm upset with being messed around but I highly doubt they will buy it. Should I just look for another serial and say I bought it from elsewhere?

"I plan on phoning back tomorrow and explaining that Currys once again directed me back to Logitech and that I'm upset with being messed around but I highly doubt they will buy it. "

They will buy it, don't worry. I did the same exact thing as you; said it was a gift from a family member which they kept ignoring for some reason so I said I took it to the store and the manager AND employees both directed me back to Logitech. They simply replied "That is fine, sorry for the inconvenience -- Logitech will hold up it's warranty for you."

Seems like a minor mess up, continue -- stick to your story and say that.