[Pinkz0rd]

I have tried something along the lines of this but they still don't budge.

What exactly did you say and what was their response?

I don't have an exact quote but just know they had an answer for every possible argument. Mostly consisting of this device seems to be linked to another device, as a result, we cannot do anything.

really weird. I've been in contact with some logi SE's and never had that problem. Maybe they have another way to detect that is you?