[mothered]

Must be the agent you spoke to. They asked for POP and pic of serial on the bottom of the handle when i tried loool and made it very clear they would only replace the handle and would not send a new head or charger.

Seems like they dont send a whole new unit, rather the bits they think are faulty.

I guess you had the toothbrush already to provide the images needed?

I knew the live chat was near closing so I waited to do it then.  I also know how much I love near the end of my shifts, I figured it was the same with them.  It's probably the only reason it was brief.

Never actually thought about calling/messaging close to the end of the employee's shift,

I've also mentioned a similar principle countless times, one as recent as yesterday.

It tends to work more often than not, and Is extremely effective when executed accordingly.