[tedownyiskinm]

They will run through some troubleshooting steps, Ask for POP and a picture of the serial sticker on the mouse. They will then ask you to send the mouse back. Once they receive it they will send the replacement.

This is the process for a genuine RMA claim with corsair so you can formulate your method around this.

Unlike Logitech they want the product back, as least they do in the UK. Could be different in other countries.