[Pingerz]

Well I'm in the middle of am SE over the Sony equivalent of the headphones that you successfully SE'd. The Sony customer support team are clowns so hopefully a UPS impersonation won't be necessary - congrats on pulling that off. They are taking thier time 'investigating' my case, and seem more interested in what caused the failure than sending me a replacement. How long did you spend emailing them?

The recent increase in battery failures could be explained as a faulty batch of batteries, not just an influx of scammers.

I did it all by phone much prefer it rather than email. Any progress on your case ??

Yes, they now want to organise a collection of the faulty headset FFS. Thinking that I should just tell them that I disposed of it to avoid a house fire or for safety reasons or something. They will probably end the case and refuse a refund, but I can't see what else to do.

Email the courier asking whether or not it is safe to post this item. If it's a leaking battery its classified as a hazardous material by UPS who Im guessing is the courier. Call them to ask whether it's safe to post it say how its classified as a hazardous material and ask like your double checking and playing it safe you don't want to get in trouble. Mention how the Royale mail refused to post this item. Ask ups or whoever it is for Email confirmation they won't accept this parcel and pass that on to sony.